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Director/Senior Director - Automation
12-22 years
Gurgaon / Gurugram
1 vacancy
Director/Senior Director - Automation
Teleperformance
posted 25d ago
Job Description
- Utilize deep industry knowledge in BFSI to drive transformational improvements.
- Lead end-to-end Automation solution design and development for business development and account management teams.
- Provide transformational insights and support for pre-sales, sales, and business development activities.
- Independently deliver client-facing consulting engagements and assessments.
- Collaborate with regional and global business development teams to integrate Automation initiatives into sales pursuits.
- Hands-on experience in RPA & AI tools such as Blueprism, Automation Anywhere, Watson etc.
- Assist in achieving regional and global departmental targets for benefit realization.
- Develop and implement strategies for automating repetitive tasks and processes within banking, financial services, and insurance operations.
- Identify opportunities for leveraging robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and other automation technologies to streamline operations and improve efficiency.
- Lead the evaluation and selection of automation tools and platforms that align with the organization's objectives and technological capabilities.
- Collaborate with IT teams to integrate automation solutions with existing systems and applications, ensuring seamless operation and data integrity.
- Design and implement governance frameworks and controls to ensure automation technologies' responsible and ethical use.
- Provide training and guidance to internal teams on automation best practices and tools, fostering a culture of innovation and continuous improvement.
- Monitor the performance and effectiveness of automation initiatives, identifying areas for optimization and refinement.
- Stay informed about the latest developments and trends in automation technologies, proactively identifying opportunities for their application within the BFSI sector.
- Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
- Create a culture of problem solving by imparting trainings
- Identify new technologies which can help us improve / our clients business processes
- Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs
Employment Type: Full Time, Permanent
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Anonymous · Operations
in Mumbai
Nothing to like. Extremely disorganised, artificial and two-faced culture.
Extremely disorganised, artificial and two-faced culture. They promise something, but work in a different direction, with complete lack of understanding of the outcome. Not at all employee centric or practical execution oriented.
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