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3.9

based on 27.2k Reviews

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327 Teleperformance Jobs

Director - Learning & Development

12-22 years

Gurgaon / Gurugram

1 vacancy

Director - Learning & Development

Teleperformance

posted 4d ago

Job Role Insights

Flexible timing

Job Description

Director L&D is responsible for taking ownership of Leadership L&D intervention, Responsible for Strategy making and Execution of Leadership Intervention.


  • Identify Leadership Training and development needs.
  • Analyse our training programs to identify areas of opportunity and learning needs to refine and improve them for maximum effectiveness.
  • Lead process training function for Self, People and Business group.
  • Consult, design, schedule, and facilitate practical learning approaches that are fully scoped and scalable.
  • Overlook the instructional design of content for both specialists and our global audience.
  • Undertake the analysis and evaluation of existing approaches to ensure that materials, content, and delivery methods are relevant.
  • Measure the effectiveness of training programs through different models.
  • Work closely Leadership Team to identify opportunities for process improvement in Training.
  • Facilitate Training programs for Directors and above within the group on an ad-hoc basis.
  • Design and apply communication strategy to share best practices and news updates with our network and C-Level Management.
  • Work on troubleshooting training issues on-site and virtually.
  • Develop and implement strategic plans for learning and development, including identifying training needs and developing training programs to address them.
  • Collaborate with senior leadership to develop training programs in leadership development and conflict resolution areas.
  • Provide guidance and counselling on personal development issues related to career planning and goal setting.
  • Conduct performance reviews to evaluate employee performance and recommend ways to improve performance where needed.
  • Create organizational culture through communication strategies that align with company values.
  • Develop training materials and provide training services to Director and above to ensure they are meeting their job requirements.
  • Develop and implement a succession plan for critical positions in the organization, including identifying future leaders and creating development plans for them.
  • Review new technologies for training applications and recommend practical leadership.


Employment Type: Full Time, Permanent

Read full job description

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16%
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What people at Teleperformance are saying

Developer salary at Teleperformance

reported by 4 employees with 3-4 years exp.
₹5 L/yr - ₹7.8 L/yr
7% less than the average Developer Salary in India
View more details

What Teleperformance employees are saying about work life

based on 27.2k employees
53%
39%
61%
80%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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