Team Leader II AR Healthcare

Team Overview: Account Receivable candidate required

Accounts Payable team to manage A/P, unpaid, and no bill shipment processing in dynamic LTL business. The primary objective of this position is to ensure all payables are processed and resolved promptly to guarantee accurate payments as per contract and filings. The team is expected to address cases effectively on the first attempt and to achieve timely resolutions.

Eligibility Criteria:

• 1 year Healthcare voice experience

. Excellent communication, interpersonal and problem-solving skills

.Strong leadership and organizational skills.

Responsibilities:

• Conduct daily team huddles to review performance and action plan for the day
• Ensure daily activities are completed with TAT and reported on a timely basis
• Daily / Weekly / Monthly feedback to the team and documenting the same
• Report performance and statistics through daily and weekly reports submitted to the reporting Manager
• Shares compliance expectations, understanding of the Quality guidelines and Complaints management with

New Hires and Existing staff

• Prepare reports based on the performance scores of the advisors
• Provide analysis on areas of opportunity and action plans to improve performance
• Providing regular performance feedback and giving frequent formal and informal coaching sessions for a

better productivity

• On floor improvement initiatives
• Prepare team scorecards and other operational reports
• Queue / Report status monitoring

People & Culture:

• Responsible for sharing feedback and coaching advisors on areas of

opportunities to meet operational metric and overall development

• Foster teamwork environment
• Maintain team engagement and improve employee knowledge retention
• Being proactive in identifying learning and development needs of the team

member

Domain/Healthcare / Collection Expertise:

HR Priyanka - 8879615573