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361 Telecalling Jobs in Gurgaon / Gurugram

Bulk Hiring - Customer Service Executive

0-2 years

₹ 1 - 2.25L/yr

Gurgaon / Gurugram

100 vacancies

Bulk Hiring - Customer Service Executive

Teleperformance

posted 2d ago

Job Description

JOB DESCRIPTION


Eligibility Criteria:


  • Proven experience in a customer service or customer-facing role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Ability to remain calm and professional under pressure
  • Empathy and a customer-focused mindset
  • Ability to work effectively both independently and as part of a team
  • Graduate/Post Graduate

Role Description:


  • Receive, document and track customer complaints via phone, email and any other source
  • Investigate and analyze complaints to understand the root cause and identify potential solutions
  • Communicate with customers to empathetically understand their concerns and provide appropriate solutions
  • Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
  • Maintain accurate records of complaints and their resolution for reporting and analysis purposes
  • Identify trends in complaints and provide feedback to relevant departments to improve products or services
  • Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
  • Collaborate with other team members to ensure a consistent and high-quality customer experience

How to Apply:

Please send your resume on number mentioned below:

9266381699

Tushar

HR RECRUITER



Employment Type: Full Time, Permanent

Read full job description

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What people at Teleperformance are saying

3.5
 Rating based on 1.9k Customer Service Executive reviews

Likes

The management is really good. They treat employees as a friend and family. They care for their employees.

  • Salary - Good
  • +6 more
Dislikes

The transport facility was not good. We had to wait approximately for an hour to get cab after shift in morning 4.30 am while going home.

Read 1.9k Customer Service Executive reviews

Customer Service Executive salary at Teleperformance

reported by 6.2k employees
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₹1 L/yr - ₹6.5 L/yr
At par with the average Customer Service Executive Salary in India
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