Project Coordinator

Technical Skills:

• Mandatory:
• Minimum 5+ Years Experience in Project coordination or Project support
• Good knowledge on Change, Incident & problem management
• Analyze package request and process through lifecycle.
• Monitor & review the request and update the status to user on daily basis with ETA
• Built relationships with the user to quickly understand requirements and business objectives.
• If there is any requirement with the existing request, will coordinate same with the Packager
• Coordinate with packaging team for package creation and monitor the SLA as well to complete the task.
• UAT will be followed up with client for sign off, if user faces issue while testing same will be coordinated between & Packager.
• After Sign off from business, will coordinate with deployment team to deploy the package in the client machine.
• Preparing SOP and creating KB article for newly found issues.
• Updating daily task in SharePoint tracker at the end of the day.
• Managing the crisis situations and work under pressure to resolve the problems.
• Experience in Incident, Problem and Change Management process
• Experience in any ticketing tools like SNOW, ITSM etc.
• Good to have:
• Minimum 2 years’ Experience in Application Packaging using APPV Management console (virtualized application) for Physical & Virtual environments.
• Knowledge on SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center