Cinema Manager

Job Description for Cinema Head/Manager
Job title: Cinema Manager Function/Department: Cinema Operations Grade: Reporting To: Regional Manager- Operations Qualification: IHM/ Graduate/ Post Graduate

Location: Guwahati Experience: Eight to Twelve years Salary Range (LPA): around 11 lacs CTC pa Industry: Entertainment/ Hospitality/ Retail/ Service
Job Purpose:
To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Efficient operations, Centred on the Standard Operating Procedures and fair People Management practices.

Key Responsibilities:

1. Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
2. Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues - Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
3. Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR INOX Limited,

not only as Cinema but as an overall entertainment destination of first choice.

1. COGS Control.
2. Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
3. Ensuring internal audit score as per SOPs.
4. Mystery Audit Score.
5. Plans and implements the On the Job Training/Operational Training for DMs and Duty Officers, in coordination with the training team, for operational efficiency.
6. Attrition Control.
7. Training of team on various initiatives.
8. Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
9. Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.
10. Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
11. Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer) for smooth operations and timely support to the cinema).
12. Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.

Other Job Specification:

1. P&L Handling Exposure
2. Functional knowledge of all functional teams at a Cinema and impact of their performance on the P&L of the Cinema.
3. Meeting customer expectations (Patrons /Management/Statutory Bodies) while focussing at the business goals.
4. Build bridges amongst multifunctional team members for cohesive actions by the cinema team.
5. Responsible to the Area Manager for delivery against targets.
6. Effective handling of External customers for ensuring value service delivery.

Job Competence (Skills):

• Excellent communication skills (English, Hindi & Regional)
• Good knowledge on MS-Office, ERP softwares
• Multi-tasking
• Analytical skills
• Leadership skills
• Networking skills
• Customer Service
• People Management
• Accountability
• Stakeholder Management
• Commercial and Business Acumen
• Effective Communication

Candidate Attributes:

• Age between 27 to 35 years
• Presentable Personality
• Career Oriented
• Business Acumen
• Flair for Movies
• Open to relocate
• Service oriented attitude
• Accountability & Responsible attitude