ServiceNow Practice Lead/Solution Architect

ServiceNow Practice Lead / Solution ArchitectExp : 13+ years

Location : Hyderabad

Position Overview :The ServiceNow Practice Lead is responsible for driving the strategic direction, implementation, and adoption of ServiceNow solutions within an organization or for clients. This leadership role involves managing a team of ServiceNow professionals, overseeing end-to-end implementations, and ensuring alignment with business objectives.

Key Responsibilities :1. Strategy & Leadership :- Define and drive the ServiceNow practice roadmap and best practices.- Act as the primary subject matter expert (SME) for ServiceNow solutions.- Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly.- Stay updated with the latest ServiceNow releases, trends, and industry best practices.2. ServiceNow Implementation & Solutioning :- Lead the design, architecture, and implementation of ServiceNow solutions, including :1. IT Service Management (ITSM)2. IT Operations Management (ITOM)3. IT Asset Management (ITAM)4. HR Service Delivery (HRSD)5. Customer Service Management (CSM)6. Security Operations (SecOps)- Ensure solutions are scalable, secure, and aligned with industry standards.- Optimize ServiceNow workflows, integrations, and automation for enhanced efficiency.- Guide clients on ServiceNow migrations, upgrades, and digital transformation initiatives.3. Team Leadership & Mentorship :- Build and lead a high-performing ServiceNow consulting and development team.- Provide technical mentorship, training, and knowledge-sharing to team members.- Establish best practices for ServiceNow development, scripting, and configuration.4. Client Engagement & Project Management :- Work closely with clients to understand requirements and design tailored ServiceNow solutions.- Oversee end-to-end project execution, ensuring timely delivery and high-quality implementations.- Conduct workshops, training sessions, and demos for stakeholders.- Ensure compliance with IT governance, security, and compliance standards.5. Continuous Improvement & Innovation :- Identify opportunities for automation, process optimization, and AI-driven solutions within ServiceNow.- Drive innovation by exploring new ServiceNow modules and integrations.- Monitor KPIs, performance metrics, and user adoption to continuously improve ServiceNow solutions.

Required Skills & Experience :- 8+ years of experience in ITSM, ITOM, or ServiceNow consulting.- 5+ years of hands-on experience leading ServiceNow implementations.- Deep understanding of ServiceNow architecture, workflows, scripting, and integrations.- Experience in ServiceNow development, including JavaScript, Glide APIs, REST/SOAP integrations.- Strong knowledge of ITIL, Agile, and DevOps frameworks.- Excellent leadership, client management, and communication skills.- Experience in ServiceNow migrations, upgrades, and automation initiatives.

Preferred Certifications :- ServiceNow Certified System Administrator (CSA)- ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, CSM, SecOps- ITIL v4 Foundation Certification

Why Join Us?- Opportunity to lead enterprise-wide ServiceNow transformations.- Work with top-tier clients and cutting-edge ServiceNow solutions.- Continuous learning and career growth opportunities in ITSM, ITOM, and automation.- Competitive salary, benefits, and a collaborative work culture.