i
TechStar Group
64 TechStar Group Jobs
13-20 years
Techstar Software - ServiceNow Practice Lead/Solution Architect (13-20 yrs)
TechStar Group
posted 17d ago
Flexible timing
Key skills for the job
ServiceNow Practice Lead / Solution Architect
Exp : 13+ years
Location : Hyderabad
Position Overview :
The ServiceNow Practice Lead is responsible for driving the strategic direction, implementation, and adoption of ServiceNow solutions within an organization or for clients. This leadership role involves managing a team of ServiceNow professionals, overseeing end-to-end implementations, and ensuring alignment with business objectives.
Key Responsibilities :
1. Strategy & Leadership :
- Define and drive the ServiceNow practice roadmap and best practices.
- Act as the primary subject matter expert (SME) for ServiceNow solutions.
- Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly.
- Stay updated with the latest ServiceNow releases, trends, and industry best practices.
2. ServiceNow Implementation & Solutioning :
- Lead the design, architecture, and implementation of ServiceNow solutions, including :
1. IT Service Management (ITSM)
2. IT Operations Management (ITOM)
3. IT Asset Management (ITAM)
4. HR Service Delivery (HRSD)
5. Customer Service Management (CSM)
6. Security Operations (SecOps)
- Ensure solutions are scalable, secure, and aligned with industry standards.
- Optimize ServiceNow workflows, integrations, and automation for enhanced efficiency.
- Guide clients on ServiceNow migrations, upgrades, and digital transformation initiatives.
3. Team Leadership & Mentorship :
- Build and lead a high-performing ServiceNow consulting and development team.
- Provide technical mentorship, training, and knowledge-sharing to team members.
- Establish best practices for ServiceNow development, scripting, and configuration.
4. Client Engagement & Project Management :
- Work closely with clients to understand requirements and design tailored ServiceNow solutions.
- Oversee end-to-end project execution, ensuring timely delivery and high-quality implementations.
- Conduct workshops, training sessions, and demos for stakeholders.
- Ensure compliance with IT governance, security, and compliance standards.
5. Continuous Improvement & Innovation :
- Identify opportunities for automation, process optimization, and AI-driven solutions within ServiceNow.
- Drive innovation by exploring new ServiceNow modules and integrations.
- Monitor KPIs, performance metrics, and user adoption to continuously improve ServiceNow solutions.
Required Skills & Experience :
- 8+ years of experience in ITSM, ITOM, or ServiceNow consulting.
- 5+ years of hands-on experience leading ServiceNow implementations.
- Deep understanding of ServiceNow architecture, workflows, scripting, and integrations.
- Experience in ServiceNow development, including JavaScript, Glide APIs, REST/SOAP integrations.
- Strong knowledge of ITIL, Agile, and DevOps frameworks.
- Excellent leadership, client management, and communication skills.
- Experience in ServiceNow migrations, upgrades, and automation initiatives.
Preferred Certifications :
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, CSM, SecOps
- ITIL v4 Foundation Certification
Why Join Us?
- Opportunity to lead enterprise-wide ServiceNow transformations.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Continuous learning and career growth opportunities in ITSM, ITOM, and automation.
- Competitive salary, benefits, and a collaborative work culture.
Functional Areas: Software/Testing/Networking
Read full job descriptionPrepare for Solution Architect roles with real interview advice
13-20 Yrs
5-10 Yrs
Noida, Hyderabad / Secunderabad, Bangalore / Bengaluru
13-23 Yrs
Hyderabad / Secunderabad
5-10 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
5-13 Yrs