ServiceNow EAM Developer - CMDB (6-12 yrs)

Key Responsibilities :

- CMDB Management : Oversee the day-to-day operations of the CMDB, including data entry, maintenance, and updates.

- Data Integrity : Ensure the accuracy and integrity of the data within the CMDB by conducting regular audits and reconciliations.

- Configuration Management : Develop and maintain configuration management processes, procedures, and policies to support EAM initiatives.

- Integration : Integrate the CMDB with other IT service management (ITSM) and enterprise applications to enhance data flow and automation.

- Reporting : Generate and distribute reports on CMDB data, including asset lifecycle, compliance, and performance metrics.

- Stakeholder Collaboration : Work closely with IT, operations, and business stakeholders to identify and address CMDB-related requirements and issues.

- Training : Provide training and support to team members and end-users on CMDB processes and best practices.

- Continuous Improvement : Identify opportunities for process improvements and implement changes to enhance CMDB efficiency and effectiveness.

Qualifications :

- Extensive experience in managing CMDB within the ServiceNow platform.

- Certifications : ServiceNow Certified Implementation Specialist - CMDB preferred.

- Technical Skills : Strong understanding of ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations.

- Analytical Skills : Excellent analytical and problem-solving skills with a keen attention to detail.

- Communication Skills : Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.

- Project Management : Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results on time.

- Adaptability : Ability to adapt to changing priorities and work effectively in a fast-paced environment.