Add office photos
Engaged Employer
i
This company page is being actively managed by
IBM Team. If you also belong to the team, you
can get access from
here
IBM
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
10 IBM Technical Support Professional Jobs
Technical Support Professional - Power HW
IBM
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
RTS - (Remote Technical Support) - Power HW server support: Whenever customers face any issue with their Power Server, they will call IBM and log a support ticket. This ticket will be assigned to the RTS support enginee. RTS SE will contact customer and understand the issue in detail. RTS SE will then collect the required logs, analyze it and give the resolution. Once the issue is resolved, RTS SE will take confirmation from custoer and close the ticket.
Your Role and Responsibilities
Problem determination and problem isolation when client opens a support case. Resolve the issue by meeting or exceeding customer expectation. Close the cases on time and maintain defined SLA with client.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
Your Role and Responsibilities
Problem determination and problem isolation when client opens a support case. Resolve the issue by meeting or exceeding customer expectation. Close the cases on time and maintain defined SLA with client.
Required Technical and Professional Expertise
- Minimum 2 years experince in supporting RISC processor servers, preferably IBM Power.
- Excellent techncial skills on Server architecture.
- Experience on supporting clients. Excellent communication skills.
- Should be able to work on 24 X 7 rotational shifts.
- AP Morning shift starts at 4.30 AM , should be able to work on this shift.
Preferred Technical and Professional Expertise
- Experience in supporting global clients.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Professional roles with real interview advice
People are getting interviews at IBM through
People are getting interviews through
(based on 1.5k IBM interviews)
Job Portal
Company Website
Referral
Campus Placement
Walkin
Recruitment Consultant
39%
14%
12%
10%
5%
4%
16% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Technical Support Professional at IBM are saying
Rating based on 10 Technical Support Professional
reviews
Anonymous · Operations
in Chennai
Likes
Yes
Dislikes
Nothing and every thing was good
Read 10 reviewsTechnical Support Professional salary at IBM
reported by
94
employees
with 1-8
years exp.
₹5.9
L/yr - ₹18.1
L/yr
53%
more
than the average Technical Support Professional Salary in India
View more details
What IBM employees are saying about work life
based on 21.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
View more benefits
Compare IBM with
Oracle
Compare
TCS
Compare
Cognizant
Compare
Accenture
Compare
Infosys
Compare
Capgemini
Compare
Wipro
Compare
Deloitte
Compare
Compare
Amazon
Compare
Amdocs
Compare
SAP
Compare
Microsoft Corporation
Compare
Tech Mahindra
Compare
PwC
Compare
Ernst & Young
Compare
Nagarro
Compare
NetApp
Compare
Salesforce
Compare
SAS
Compare
Similar Jobs for you
IBM Bangalore / Bengaluru Office Locations
Bangalore Office
Headquarter
IBM India Pvt Ltd, No. 4/1, Tower D, 2nd & 3rd Floor, Dairy Circle, Bannerghatta Main Road
Bangalore
Karnataka 560029
Karnataka 560029
Bengaluru Office
IBM, No.12, Subramanya Arcade, Bannerghatta Road
Bengaluru
Karnataka 560029
Karnataka 560029
Share an Interview