2-9 years
Gurgaon / Gurugram
1 vacancy
Customer Success Manager (CSM), Amazon
Amazon
posted 2d ago
Key skills for the job
As a Customer Success Manager (CSM) - Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign success, optimize performance, and enhance the overall advertiser experience. This role requires a strong strategic mindset, deep expertise in digital media, and a passion for building long-term client relationships.
Key job responsibilities
Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon s media ad products.
Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon s CTV, mobile, and other media solutions to meet their objectives.
Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising. - MBA
- Experience in advertising
- 5+ Yrs experience
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Manager roles with real interview advice
You would get opportunities to work with amazing minds and learn from their experiences vertical as we as lateral.
Work- life balance is extremely bad. People follow leadership principles every now and then which eventually maximise work load on you and impact work life harmony. Salary is not at all closer to the amount of work done by an individual. More emphasis on project and MORE deliverables over and above to core responsibilities...Read More
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