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Customer Success Manager (CSM), Amazon

2-9 years

Gurgaon / Gurugram

1 vacancy

Customer Success Manager (CSM), Amazon

Amazon

posted 2d ago

Job Description

As a Customer Success Manager (CSM) - Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign success, optimize performance, and enhance the overall advertiser experience. This role requires a strong strategic mindset, deep expertise in digital media, and a passion for building long-term client relationships.

Key job responsibilities
Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon s media ad products.
Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon s CTV, mobile, and other media solutions to meet their objectives.
Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising. - MBA
- Experience in advertising
- 5+ Yrs experience


Employment Type: Full Time, Permanent

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 Rating based on 1 Customer Success Manager review

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You would get opportunities to work with amazing minds and learn from their experiences vertical as we as lateral.

Dislikes

Work- life balance is extremely bad. People follow leadership principles every now and then which eventually maximise work load on you and impact work life harmony. Salary is not at all closer to the amount of work done by an individual. More emphasis on project and MORE deliverables over and above to core responsibilities...Read More

  • Salary - Poor
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Read 1 Customer Success Manager review

Customer Success Manager salary at Amazon

reported by 8 employees with 2-6 years exp.
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₹5 L/yr - ₹18 L/yr
21% less than the average Customer Success Manager Salary in India
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