Technical Account Manager(Customer Success)

Exotel is one of Southeast Asia s largest cloud telephony companies. We aim to change the way enterprises look at customer communication. We build the best-in-class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, and Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew from a 3-member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, and 3.2 billion business SMS. Read our 2018 growth story here .

Customer Success Manager will be working with some of the largest technology companies in India and SEA, helping them get the most out of the Exotel platform. You might be working with clients who are in different phases of the customer lifecycle and be responsible for improving the top line of the company.

This position entails managing customers post-sales through launch and beyond. You ll be the single point of contact for all their projects across teams, as well as being an escalation for any support-related issues. You ll require a deep understanding of the platform we run and be able to communicate it effectively. Previous Enterprise Sales/ Technical Account Management or Customer Success/ Consulting experience will help.

Technical Proficiency:

Revenue Ownership (Mandatory)

Customer Engagement:

Project Management:

Continuous Improvement:

Communication and Reporting:

Cross-functional Collaboration: