Tech M Ltd Hiring For Chat Process- Pune location

Tech Mahindra Ltd Pune Hiring for Chat Process Contact on below Numbers

Only F2F Interview, No virtual interview will be coducted

Interview location

1. Plot No. 1, Phase III, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057

2. Tech Mahindra Sharda Centre Opp to Persistent near Nal Stop Erandwane Pune 411004

Time: 11 am to 4 pm (Monday to Friday)

HR Aishwarya- 7066273283 ( call/whatsapp)

HR Akshaya - 8956505429 (Call/WhatsApp)

HR Durga- 9359825548 (Call/WhatsApp)

HR Madhurima- 9689074451 (Call/WhatsApp)

HR Mayuresh- 8830743694 (Call/WhatsApp)

HR Minci- 9680749848 (Call/WhatsApp)

Roles and Responsibilities :

• Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude. Escalate complex issues to senior representatives or appropriate departments when necessary.
• Build rapport with customers to create a seamless customer experience across all your interactions.
• Provide information about products and services and guide customers through various processes.
• Meet or exceed performance metrics related to Sales target, response time, eNPS , resolution time, customer satisfaction.
• Stay updated on product knowledge and any changes in company policies or procedures
• Drive upselling and cross-selling initiatives where applicable.

Required profile

• Any Undergraduate or Graduate with prior sales experience or freshers with good communication skills
• Previous experience in Sales chat or service Chat process would be preferred
• Target driven mindset with the focus on results
• Adaptable to changes in processes and targets
• Should be flexible to work in 24/7 shifts 5 days a week.
• Excellent verbal and written communication skills.

Perks and Benefits-

Cab Facility both ways [ Pick up and drop within Transport radius.

Immense Growth