Tech Mahindra Ltd Hiring Freshers For Australian Chat Process

Tech Mahindra Ltd Hiring Fresher for Australian Chat Process

Contact: Mayuresh 8830743694(Call/WhatsApp)

HR Himanshi- 8605452847(Call/WhatsApp)

Interview Location: Tech Mahindra Sharda Centre Opp to Persistent near Nal Stop Erandwane Pune 411004

Time: 11 am to 4 pm (Monday to Saturday)

Roles and Responsibilities :

• Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude. Escalate complex issues to senior representatives or appropriate departments when necessary.
• Build rapport with customers to create a seamless customer experience across all your interactions.
• Provide information about products and services and guide customers through various processes.
• Meet or exceed performance metrics related to Sales target, response time, eNPS , resolution time, customer satisfaction.
• Stay updated on product knowledge and any changes in company policies or procedures
• Drive upselling and cross-selling initiatives where applicable.

Required profile

• Any Undergraduate or Graduate with prior sales experience or freshers with good communication skills
• Previous experience in Sales chat or service Chat process would be preferred
• Target driven mindset with the focus on results
• Adaptable to changes in processes and targets
• Should be flexible to work in 24/7 shifts 5 days a week.
• Excellent verbal and written communication skills.

Perks and Benefits-

Cab Facility both ways [ Pick up and drop within Transport radius.

Immense Growth