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Tech Mahindra
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Operation Manager
Tech Mahindra
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Having experience in Data Center operations where in managing different domains like Database, OS, Middleware, Network etc.
- Responsible for smooth functioning of hardware and software components Infrastructure in datacenters for production / staging and disaster recovery setups
- Vendor co-ordination for one-off activities and troubleshooting
- Co-ordinate within System Admin team for 24x7 support
- Be accountable for all customer escalations and resolution
- Study and review the plan for risks involved & proactively suggests risk mitigation strategies for the same
- Keep all stakeholders engaged and aware of the progress
- Review shift handover and checklists
- Review RCAs and submit to customer
- Work with leads on new SIP’s and automations.
- Having good understanding of ITIL/ITSM
- Conduct management review meetings to ensure effective delivery and operational excellence
- Understand transition management and handle transition from customer at an appropriate level
- Responsible for mentoring of the team and suggest suitable career development options to them
- Collaborate with multiple units across the company to ensure smooth startup of the process and smooth functioning of the project
- Coordinate with different domains Leads, collaborate with all Delivery Integrators, Solution Architects, SO Integrators to create value to customers in terms of proposal, solution, designs and architecture
- Influence customer perception positively.
- Regularly check company's positioning in terms of delivery from the customer point of view. Also be responsible for the brand image of the company
- Contribute to Relationship Management and drive account farming
Employment Type: Full Time, Permanent
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Tech Mahindra Benefits
Diversity and Inclusion Parental Care Leave Paid Time Off & Public Holiday Work From Home Advance Leave 
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