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Operation Manager
Tech Mahindra
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Having experience in Data Center operations where in managing different domains like Database, OS, Middleware, Network etc.
- Responsible for smooth functioning of hardware and software components Infrastructure in datacenters for production / staging and disaster recovery setups
- Vendor co-ordination for one-off activities and troubleshooting
- Co-ordinate within System Admin team for 24x7 support
- Be accountable for all customer escalations and resolution
- Study and review the plan for risks involved & proactively suggests risk mitigation strategies for the same
- Keep all stakeholders engaged and aware of the progress
- Review shift handover and checklists
- Review RCAs and submit to customer
- Work with leads on new SIP’s and automations.
- Having good understanding of ITIL/ITSM
- Conduct management review meetings to ensure effective delivery and operational excellence
- Understand transition management and handle transition from customer at an appropriate level
- Responsible for mentoring of the team and suggest suitable career development options to them
- Collaborate with multiple units across the company to ensure smooth startup of the process and smooth functioning of the project
- Coordinate with different domains Leads, collaborate with all Delivery Integrators, Solution Architects, SO Integrators to create value to customers in terms of proposal, solution, designs and architecture
- Influence customer perception positively.
- Regularly check company's positioning in terms of delivery from the customer point of view. Also be responsible for the brand image of the company
- Contribute to Relationship Management and drive account farming
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for India Operations Manager roles with real interview advice
Top Tech Mahindra India Operations Manager Interview Questions
Q1. Tell me something about yourself. Define encapsulation. What is inheritance. What is constructor. What is method overloading. Can we overloa ... read more
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Q2. Factorial Calculation Problem Given an integer N , calculate and print the factorial of N . The factorial of a number N is defined as the p ... read more
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Q3. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
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What people at Tech Mahindra are saying
India Operations Manager salary at Tech Mahindra
reported by
14
employees
with 8-18
years exp.
₹6
L/yr - ₹18
L/yr
36%
more
than the average India Operations Manager Salary in India
View more details
What Tech Mahindra employees are saying about work life
based on 35.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tech Mahindra Benefits
Submitted by Company
Diversity and Inclusion Parental Care Leave Paid Time Off & Public Holiday Work From Home Advance Leave
Submitted by Employees
View more benefits 
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