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Tech Mahindra
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441 Tech Mahindra Jobs
Quality Analyst
2-7 years
₹ 2.5 - 5.2L/yr (AmbitionBox estimate)
Mumbai
8 vacancies
Quality Analyst
Tech Mahindra
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Conduct call audits to ensure quality standards are met.
- Provide feedback on calls to improve agent performance.
- Monitor calls for quality analysis and provide recommendations for improvement.
- Participate in call calibration sessions to align with team goals.
- Identify areas of improvement through call monitoring and suggest solutions.
Desired Candidate Profile
- 2-7 years of experience in BPO/Call Centre environment.
- Strong understanding of Quality Analysis principles and practices.
- Excellent communication skills with ability to provide constructive feedback.
- Ability to work independently with minimal supervision.
Employment Type: Full Time, Permanent
Read full job descriptionTech Mahindra Interview Questions & Tips
Prepare for Tech Mahindra Quality Analyst roles with real interview advice
What people at Tech Mahindra are saying
Rating based on 157 Quality Analyst
reviews
Anonymous · Risk Management & Compliance
in Hyderabad / Secunderabad
Job security, GYM and sports ground, Good cafeteria
- Skill development - Good
Less salary, late premotion
- Salary - Bad
Quality Analyst salary at Tech Mahindra
What Tech Mahindra employees are saying about work life
Tech Mahindra Benefits
Diversity and Inclusion Parental Care Leave Paid Time Off & Public Holiday Work From Home Advance Leave 
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