Urgent Hiring For Quality Analyst /Quality Lead at Pune

Preferred Competencies

• Conduct Transaction Quality Audits
• Conduct Transaction Data Analysis & Error Analysis
• Provide Transaction Quality Metrics
• Provide Feedbacks and suggestions for improvement
• Publish Dashboards at defined intervals
• Drive Quality Initiatives
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, availability and Integrity of Data
• Summarizing of chats based on inputs provided
• Participate/lead in client/internal calibration sessions
• Candidates with prior QA Experience in chat handling process would be preferred

Key Delieverables

• Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
• Establish controls on Transaction Processing aiming for a Zero Defect Output
• Report and Publish Transaction Quality Metrics
• Provide Feedback and suggestions for improvement
• Error Analysis and Root Cause Analysis for process deviations
• Adherence & record maintenance to Internal and External QMS Audit Requirements
• Continuous Focus and Drive to meet and exceed SLAs
• Drive Organization Level Quality Initiatives
• Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
• Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis
• Participate/lead in client/internal calibration sessions
• Candidates with prior chat handling experience would be preferred
• The candidate should have excellent problem-solving capabilities and lateral thinking skills
• The candidate should be proficient in excel and power point
• Willingness to work in 24 X 7 work environment
• Analytical bent of mind having Knowledge of seven Quality tools.