Urgent Openings For Sr. Quality Analyst role-Pune Location

Interested Candidates can reach out to 9121667536

Mail your CV to RV00831806@techmahindra.com

Only Relevant profiles will be considered.

Role & responsibilities

• Conduct Transaction Quality Audits
• Conduct Audit Data Analysis & Error Analysis
• Provide Transaction Quality Metrics
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Drive Quality Initiatives
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability, and Integrity of Data
• Customer Service experience required

Preferred candidate profile

• Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
• Establish controls on Transaction Processing aiming for a Zero-Defect Output
• Report and Publish Transaction Quality Metrics
• Publish Dashboards
• Provide Feedback and suggestions for improvement
• GAP Analysis & Controls
• Error Analysis and Root Cause Analysis for process deviations
• Adherence & record maintenance to Internal and External QMS Audit Requirements
• Continuous Focus and Drive to meet and exceed SLAs
• Drive process level quality initiatives
• Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
• Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis

Mandate

• The applicant should have previous experience of 1 year in QA role and overall experience of minimum 2 Years.
• 1 Year of QA experience in Customer Service or Chat/Voice
• Excellent verbal and written communication in English
• Willingness to work in 24 X 7 work environment
• Good Knowledge of Audit and Evaluation function

Perks and benefits

• Rotational shifts with Rotational week offs
• New to be flexible basis project requirement.
• Cab provided as per location transport boundaries