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538 Tech Mahindra Jobs

Technical Support Associate - Voice

0-3 years

₹ 1.8 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

100 vacancies

Technical Support Associate - Voice

Tech Mahindra

posted 11hr ago

Job Role Insights

Flexible timing

Job Description

Accountability


  • First Point of Contact for users to report Technical issues
  • Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
  • First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
  • Ensure reported issues are responded and addressed as per the defined SLA timelines
  • To work towards effective and timely resolution of issues.
  • Document the Learnings and contribute Knowledge Articles
  • Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
  • Document detailed and accurate notes, record them on ITSM tool
  • Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
  • O365: Understanding of Microsoft Office (e.g. Office 365)


Required candidate profile


  • High Level of Communication Skills and ability to comfortably handle International Customers.
  • Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users.
  • Flexibility to work in a 24*7 environment is mandatory
  • Knowledge about Incident and Service desk management.
  • Understanding of ITIL concepts
  • Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing
  • Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues.
  • Immediate joiners preferred.
  • Must be graduate.


Interested candidates can contact me on


Sharat Gummal - 8309217851

Email ID - SG001071852@techmahindra.com/ KK00890152@techmahindra.com



Employment Type: Full Time, Permanent

Read full job description

Tech Mahindra Interview Questions & Tips

Prepare for Tech Mahindra Technical Support Associate roles with real interview advice

Top Tech Mahindra Technical Support Associate Interview Questions

Q1. Tell me something about yourself. Define encapsulation. What is inheritance. What is constructor. What is method overloading. Can we overloa ... read more
Q2. Factorial Calculation Problem Given an integer N , calculate and print the factorial of N . The factorial of a number N is defined as the p ... read more
Q3. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
View all 1.8k questions

What people at Tech Mahindra are saying

3.3
 Rating based on 427 Technical Support Associate reviews

Likes

They give the apportunity for fresher those who are willing to start their carrier in MNC, this is the best platform to start the carrier.

Dislikes

1. No work life balance 2. Worst company culture and policy's 3. Transportation system is terrible 4. No appraisals 5. The office didn't provide a atleast good coffee at the floor. 6. No fixed systems, everyday login into different systems. Finally the experience in Tech M is horrible.

  • Salary - Poor
  • +5 more
Read 427 Technical Support Associate reviews

Technical Support Associate salary at Tech Mahindra

reported by 2.5k employees
₹0.9 L/yr - ₹7 L/yr
At par with the average Technical Support Associate Salary in India
View more details

What Tech Mahindra employees are saying about work life

based on 35.3k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
View more benefits

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Tech Mahindra Hyderabad / Secunderabad Office Locations

View all
Hyderabad Office
Infocity - Special Economic Zone, Tower - I,Plot No. 22 to 34, Hi-Tech City, Madhapur Hyderabad 500081 (Telangana) India Hyderabad
500081
Hyderabad Office
Technology Centre Survey No. 62/1 A, Qutubullapur Mandal Bahadurpally Village, District - Ranga Reddy Hyderabad - 500043 (Telangana) India Hyderabad
500043

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