IT Support Engineer - Mac OS/Windows OS (5-6 yrs)

Role : IT Support Engineer.

Experience : 5-6 years.

Roles & Responsibilities :

- Provide advanced troubleshooting and support for Windows and MacOS systems, including hardware and software issues.

- Manage and resolve escalated IT support tickets, ensuring timely resolution and minimal downtime.

- Perform installation, configuration, and maintenance of desktops, laptops, and peripheral devices.

- Troubleshoot network-related issues including LAN/WAN connectivity, VPN setups, and wireless network configurations.

- Perform system patching, updates, and routine health checks to ensure optimal performance of IT infrastructure.

- Manage user accounts and permissions in Active Directory and ensure proper access control.

- Support email services, including Microsoft Exchange, Outlook configurations, and troubleshooting.

- Ensure proper deployment and integration of security tools, adhering to company IT policies and standards.

- Assist in IT asset management, including inventory tracking, software licensing, and procurement coordination.

- Document incident resolutions, technical procedures, and infrastructure configurations for knowledge sharing.

- Provide remote and onsite support to end-users, ensuring a seamless user experience.

- Collaborate with cross-functional teams and vendors for issue resolution and hardware replacements.

- Mentor and guide junior IT team members on troubleshooting processes and IT best practices.