Airtel FME ( fild maintenance engineer )

Role & responsibilities JD FME (Engineer/Sr. Engineer)

As a FME you will work towards the following:

Will attend on-site to identify and actively work to resolve network, system and related telecom faults

To quickly and efficiently close the work orders - reactive and proactive, that are dispatched to the Field force

To work and train towards providing exceptional customer service, in a timely, always cost effective and quality manner by adopting safe working practices.

All activity for site to be part of FME scope – Operations, Physical Optimization and any upgrade etc.

1           Key tasks and responsibilities

Always Comply with Health and Safety requirements & guidelines

Regular Operation & Maintenance for all Technology and eqpts.

Responsible for Preventive maintenance of sites & GIS data collection

Rectification of all types of active alarms & faults

Coordination with all stake holders & escalation for resolution of the issues

Driving network improvement initiatives

Interact with CTEL for Network optimization & performance related issues

Coordinate with 3PP service providers – Fiber, TOCO, OEM, OPCOs

Interact with TSG for immediate resolution of Customer Complaints

Troubleshooting along with rigger for cellular radio and antenna swaps, legacy cable upgrades from coaxial to fiber, site upgrades, RF optimizations, MW alignments and grow-degrow etc.

Responsible for undertaking replacement of all type of cards & equipment

Keep diligent records and accurately update both internal Field Operations and Customer systems where necessary.

Spare management and spares life cycle

Ensure that all equipment, vehicle and tools are maintained properly. All servicing and calibration dates are managed on time.

Support and cooperate with all internal and external customers

2            Qualifications

Diploma/ITI/BE in Electronics & communication (Preferred) or in other engineering fields

2.1        Experience:

.0.6to 5 years’ experience as FME

Knowledge of Ericsson / Nokia / Huawei / ZTE BTS/eNodeB equipment

Knowledge of MW equipment of various vendors like Ceragon, Huawei, Ericsson etc.

Knowledge of health and safety practices within an operational environment – Essential

Demonstrable basic experience within a field operations environment of a mobile or telecommunications network provider – Desirable

Demonstrable basic understanding of RF theory and practice, data communications and networking - Desirable

2.3        Key personal traits

      Perseverance

Passion to win – Achieve SLA targets, strive for high achievement

Courage – Will be expected to continuously review existing process or procedure and suggest new ways of working

The ability to work in a challenging environment with flexibility and composure

Respect

Empowerment –Will work alone and with other engineers/departments in the execution of their work

Diversity – encourages different approaches to situations, is courteous and professional with customers and members of the public

Environment – Seeks to leave sites in a clean and tidy condition; minimizing waste

Professionalism

Customer – The customer comes first. Drive Ericsson’s success by understanding what the customer needs

Execution – Adopt a right first time approach to working practices. Work at all times with a focus on Health and Safety. Escalate unsafe practices and incidents in a timely manner. Use company tools with care

Accountability – Take responsibility for all actions

Preferred candidate profile

Perks and benefits