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5 Teleperformance Team Lead Operations Jobs

TL Ops

2-7 years

Noida

1 vacancy

TL Ops

Teleperformance

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Roles and Responsibilities

  • Manage day-to-day operations of the team, ensuring efficient use of resources and meeting performance targets.
  • Monitor and analyze key metrics such as ATRR (Average Time To Resolve) to identify areas for improvement.
  • Develop and implement process improvements to increase productivity, reduce costs, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to resolve complex issues and drive business growth.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Desired Candidate Profile

  • 2-7 years of experience in BPO Operations or TL Ops role.
  • Strong understanding of ATTRR (Average Time To Resolve) principles and practices.
  • Excellent communication skills with ability to work effectively across multiple stakeholders.
  • Proven track record of driving process improvements through data analysis and problem-solving.


Please drop your cv at sakshi.goyal2@teleperformnacedibs.com


Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Team Lead Operations roles with real interview advice

Top Teleperformance Team Lead Operations Interview Questions

Q1. Attrition and shrinkage explain
Q3. How you will drive performance
View all 6 questions

What Team Lead Operations at Teleperformance are saying

3.7
 Rating based on 421 Team Lead Operations reviews

Likes

WFH Opportunities for career growth like IJPs and training programs.

  • Skill development - Good
Dislikes

No work life balance (they expect you to work 15hrs straight without extra pay) No reward only reprimand (top management's policy) 0% job security - you would lose your job anytime. Don't even think about appraisal. 😅

  • Job security - Bad
  • +4 more
Read 421 Team Lead Operations reviews

Team Lead Operations salary at Teleperformance

reported by 1.6k employees with 1-13 years exp.
Lock Unlock
₹1.1 L/yr - ₹7.1 L/yr
21% less than the average Team Lead Operations Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

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Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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