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343 Teleperformance Jobs

Team leader-operations

2-7 years

₹ 2 - 4L/yr

Gurgaon / Gurugram

5 vacancies

Team leader-operations

Teleperformance

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Roles and Responsibilities

  • Manage daily operations of the team, ensuring efficient use of resources and meeting performance targets.
  • Oversee AHT, shrinkage, attrition, KPIs, SLA management, TAT, CSAT, KPI monitoring, KPI analysis, rostering, and performance review processes.
  • Develop strategies to reduce attrition rates and improve overall team performance.
  • Collaborate with cross-functional teams to resolve operational issues and drive business growth.
  • Ensure compliance with quality standards and regulatory requirements.

Desired Candidate Profile

  • 2-7 years of experience in BPO operations or similar industry.
  • Strong understanding of KPIs such as AHT, shrinkage, attrition control.
  • Excellent communication skills for effective collaboration with stakeholders.
  • Ability to analyze data from various sources (KPI reports) to inform decision-making.

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Team Lead Operations roles with real interview advice

Top Teleperformance Team Lead Operations Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.7
 Rating based on 421 Team Lead Operations reviews

Likes

WFH Opportunities for career growth like IJPs and training programs.

  • Skill development - Good
Dislikes

No work life balance (they expect you to work 15hrs straight without extra pay) No reward only reprimand (top management's policy) 0% job security - you would lose your job anytime. Don't even think about appraisal. 😅

  • Job security - Bad
  • +4 more
Read 421 Team Lead Operations reviews

Team Lead Operations salary at Teleperformance

reported by 1.6k employees with 1-13 years exp.
₹1.1 L/yr - ₹7.1 L/yr
20% less than the average Team Lead Operations Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.7k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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