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4 Concentrix Corporation Team Lead Operations Jobs
Team Leader, Operations
Concentrix Corporation
posted 4mon ago
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Flexible timing
Key skills for the job
Job Description
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Associates degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
Employment Type: Full Time, Permanent
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Rating based on 140 Team Lead Operations
reviews
Anonymous · Voice / Blended
in Kolkata
NA
I would like to highlight the worst interview process in CNX, The are hiring for Team Leader process and the HR team is not sure when the interview will happen they took 15 days for 3 interviews, First Interview- The Ops manager did not ask more than 1 question related to Operation- then they said its a reject. Second Interview..Read More
Read 140 reviewsTeam Lead Operations salary at Concentrix Corporation
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