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Team Leader, Operations
Concentrix Corporation
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
.
Role and Key Responsibilities:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Regularly impart effective coaching to team members, enabling consistent high-performance delivery
- Identify performance related issues, develop an action plan for improvement and implement corrective action plans
- Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote CNX values- walk the talk and lead by example
Key skills and knowledge:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Regularly impart effective coaching to team members, enabling consistent high-performance delivery
- Identify performance related issues, develop an action plan for improvement and implement corrective action plans
- Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote CNX values- walk the talk and lead by example
Education
:
Bachelor s Degree in related field with more than seven years of experience
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
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People are getting interviews at Concentrix Corporation through
People are getting interviews through
(based on 1.2k Concentrix Corporation interviews)
Job Portal
Walkin
Referral
Recruitment Consultant
Company Website
Campus Placement
23%
18%
17%
8%
7%
1%
26% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Concentrix Corporation are saying
Rating based on 140 Team Lead Operations
reviews
Anonymous · Voice / Blended
in Kolkata
Likes
NA
Dislikes
I would like to highlight the worst interview process in CNX, The are hiring for Team Leader process and the HR team is not sure when the interview will happen they took 15 days for 3 interviews, First Interview- The Ops manager did not ask more than 1 question related to Operation- then they said its a reject. Second Interview..Read More
Read 140 reviewsTeam Lead Operations salary at Concentrix Corporation
reported by
704
employees
with 3-13
years exp.
₹2
L/yr - ₹9.4
L/yr
At
par with the average Team Lead Operations Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 25.3k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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