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Engaged Employer

Concentrix Corporation

Compare

3.8

based on 25.3k Reviews

123 Concentrix Corporation Jobs

Consultant, Global Analytics

Stream Global Services Pvt Ltd

3.8

based on 25.3k Reviews

2-5 years

₹ 2.5 - 23L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Consultant, Global Analytics

Concentrix Corporation

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Supervision Data Analysis Data Analytics Project Management Market Research IVR Testing

+ 4 more

Job Description

Our role is to facilitate the successful implementation of transformation initiatives by supporting the design, modeling, and implementation of new or enhanced business process solutions. We collaborate with delivery teams to drive ongoing improvement initiatives by harnessing data to pinpoint areas for enhancement. We also help formulate business cases to justify pursuing improvement opportunities and work with subject matter experts within the account to leverage continuous improvement methods, tools, and technology for measurable outcomes. Our aim is to drive efficiency and effectiveness by continuously refining processes and delivering tangible results.

Support the Transformation Lead by actively owning Releases / Sub-projects within the master project / Epic

Research, analyse and interpret complex business information to support diagnosis. Experience in project management of inbound and outbound sales would be an added advantage,
Identify opportunities, solutions, and benefits. Considers alternative options and identifies pros and cons of the solutions to find best fit
Create Customer Journey Maps and Process Mapping to develop an optimized future state experience and design, incorporating technological enhancements
Create User Stories, activity diagrams to map processes and data flow in their assigned projects
Create slides, charts and information packs that provide accurate and engaging visual materials for stakeholders from a range of levels and backgrounds
Proactively manage the risk register and risk process within the project, ensuring mitigating actions are in place and managed, and escalating as appropriate.
Create Benefit Summary/Case, detailed RACI matrix and Cost Benefit Analysis of initiatives in assigned projects
Monitor project and initiatives from proposal to benefits realization

Desired Skills:

Experience in business process modelling, analysis, and functional design, writing business and process documentation, system/data analysis and data interrogation.
Knowledge of Agile methodology, (Scrum - CSM certification would be an advantageous)
Lean Six Sigma, Visio, Advanced Excel (Knowledge desirable)
Demonstrable team leadership and cross-functional team experience
Preferable exposure to digital technologies (RPA, Chat BOTs, Self-Services, IVR)
Excellent attention to detail and strong focus on completing/finishing.
Excellent oral and written communication, ability to interact effectively with all levels of management.
Excellent interpersonal skills and ability to communicate effectively with staff, at all levels.