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3.9

based on 1.6k Reviews

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2 Allstate Team Lead Operations Jobs

Team Leader - Operations

5-9 years

Pune

Team Leader - Operations

Allstate

posted 18d ago

Job Description

Reinstate is designed to support women who are ready to reenter the workforce after a career break. ReInstate reflects our ongoing commitment to fostering an inclusive and supportive work environment, ensuring that all talent can thrive, regardless of career gaps.
Many talented women take a break from their careers for personal reasons. These individuals bring invaluable skills, experience, and leadership potential, and we want to encourage and support them as they re-enter the workforce, providing the steppingstone they need to get back on track.The program will provide participants with tailored training and mentorship to help them reacclimate to the professional environment and rebuild their confidence. We will also offer upskilling and reskilling opportunities to ensure they stay current with industry practices and technologies. Participants will be paired with mentors to guide them through the re-entry process and support their career growth.

Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes.

Internship opportunity for a 6 months.

Key Responsibilities

Handle stretch assignments designed to increase business acumen.

Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.

Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations.

Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met.

Establish/communicate job performance standards and work procedures.

Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.

Serve as mentor leader to new leaders within respective business unit.

Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training.

Interview applicants and recommend hire.

Makes recommendations for process improvements and cost saving opportunities; executing key initiatives.

Education

Bachelor's degree. (Any)



Experience

7 or more years of experience (Preferred)

Career break of minimum 2+ years

Supervisory Responsibilities

This job has supervisory duties.



Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

Employment Type: Full Time, Permanent

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What Team Lead Operations at Allstate are saying

3.9
 Rating based on 11 Team Lead Operations reviews

Likes

In the lieu of employee centricity, the mid level management always becomes the scapegoat. The ground level employees hired are undergraduates and purely unprofessional. No work ethics at all. No hierarchy followed.

Dislikes

Nothing to like

  • Salary - Poor
  • +5 more
Read 11 Team Lead Operations reviews

Team Lead Operations salary at Allstate

reported by 37 employees with 10-16 years exp.
₹8.8 L/yr - ₹16.5 L/yr
129% more than the average Team Lead Operations Salary in India
View more details

What Allstate employees are saying about work life

based on 1.6k employees
60%
88%
76%
57%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Allstate Benefits

Free Transport
Health Insurance
Team Outings
Work From Home
Soft Skill Training
Cafeteria +6 more
View more benefits

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Allstate Pune Office Location

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Pune Office
Gera Commerzone, 9th Floor, Unit 901, R4 Building, (KRC Infrastructure and Projects Pvt Ltd. SEZ), Survey No. 65, Kharadi, Haveli Taluka, District Pune, Maharashtra, Pune
411014

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