TEAM LEAD - Collection - Immediate Joiner Only

Greetings from Teleperformance!!!

Please find the below JD for Team Lead - Collection

-Direct and coordinate a team of 1st and 2nd levels

-Setup, manage and improve standards and procedures within the team

-Cascade business objective and targets to the team

-Review daily targets, priorities and take appropriate actions to ensure results are achieved

-Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together

-Preparing and analyze the the situation and determine resources needed to solve them

-Providing corrective feedbacks and manage subordinate staff in day to day performance of their jobs

-1+ years experience in the similar JD role, Collection role

-Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions

-Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyse training records.

-Bachelor's Degree in any stream

Regards,

Keshav A

Human Resource Executive-Talent Acquisition |M +91 7904220567 | Hyderabad |

keshav.keshav6@teleperformancedibs.com