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Engaged Employer

JPMorgan Chase & Co.

Compare

4.0

based on 6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

7 JPMorgan Chase & Co. Team Lead Jobs

Loan Servicing - Team Leader

JPMorgan Chase

4.0

based on 6k Reviews

5-10 years

₹ 5 - 16.1L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Loan Servicing - Team Leader

JPMorgan Chase & Co.

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Back Office Investment Banking Home Loans Financial Services Reconciliation SLAS

+ 3 more

Job Description

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment.

Job Summary

As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations

Job Responsibilities

Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
Implement a robust Knowledge Management model, including SOP maintenance and training.
Drive 100% compliance with process-related policies, guidelines, and controls.
Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
Identify alternatives and options for issues, seeking alternative scenarios.
Work collaboratively with others, valuing diverse skills and building interdependence.
Identify training needs to improve performance and ensure compliance with training timelines.
Ensure high team depth with trained backups for critical work queues.

Required qualifications, skills and capabilities

Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles.
Gain knowledge of loan systems like Loan IQ.
Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems.
Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
Maintain a strong risk and control mindset.
Understand investment banking products, including loans.
Drive small to medium-sized projects, achieving strong results.

Preferred qualifications, skills and capabilities

Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets.
Communicate excellently and possess the ability to pick up complex systems architecture easily.
Drive global initiatives and effect change in a large organization.

Employment Type: Full Time, Permanent

Read full job description

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What Team Lead at JPMorgan Chase & Co. are saying

4.1

Rating based on 416 Team Lead reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

I like the work culture here. The people you work with. My senior leaders were friendly and down to earth. (My VP and AVP) they made me feel like second home.

Salary - Excellent

+6 more

Dislikes

Senior leaders have to interfere and get to know how and what challenges are faced by new employees in their team because Managers have communication gap, misunderstanding and unfriendly. Sometime they will be rude while giving feedbacks and demotivated.

Read 416 Team Lead reviews