Team Leader

Roles and Responsibilities

• Manage a team of sales professionals to achieve targets related to merchant acquiring, merchant activities, and digital payment services.
  
• Oversee the activation process for new merchants on boarded through various channels such as EDC, swapping, MPOS, and online payments.
  
• Ensure seamless integration of Amazon Pay, UPI, IMPS, and other payment systems with existing infrastructure.
  
• Develop strategies to increase sales revenue by identifying opportunities for upselling and cross-selling of merchant banking products.
  
• Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.
  

Desired Candidate Profile

• 2-6 years of experience in BFSI industry with expertise in merchant acquiring, merchant activities, or similar roles.
  
• Strong understanding of POS machines (Swipes), QR codes, phonePe/Paytm/Amazon Pay/UPi/IMPS/EDC/Merchant Onboarding processes.
  
• Proven track record of achieving sales targets in a fast-paced environment.