Helpdesk Executive (Hindi)

1. Respond to stakeholder inquiries through email, phone, and ticketing systems.
   
2. Identify, troubleshoot, and resolve issues related to our programs and services.
   
3. Collaborate with internal teams to ensure timely solutions for stakeholders.
   
4. Escalate complex issues to the appropriate team or department when needed.
   
5. Document and maintain records of stakeholder interactions and resolutions.
   
6. Follow standard helpdesk procedures and ensure compliance with policies.
   
7. Stay updated on our programs, services, and policies to provide accurate support.
   
8. Support during weekends or holidays on a rotational basis, if required.

What We\u2019re Looking For?

Education: Any Graduate
Skills required for Job:

1. Strong command of English.
   
2. Fluency in Hindi Speaking
   
3. Organizational Skills: You should know how to plan well and handle queries with a cool head.
   
4. Computer Skills: You should know basic computer skills like using MS Office.
   
5. Work Ethic: You should be someone who loves to learn, works hard, and can do tasks independently & with a team.

What Makes You a Perfect Fit?

1. A person who is Honest.
   
2. A person who gives importance to Values.
   
3. Someone who looks forward to coming to the office because they love what they do. In short, a person with passion and love for the work they do.
   
4. A person who is ready to work in a non-profit organization to create a positive impact in the community.
   
5. A person who is ready to work in a Team Environment.
   
6. A gentle and friendly person who our teammates will love to work with.
   
7. A person who is open to Learn and Unlearn. In short, you should be coachable.
   
8. Someone who is ready to try new things and not afraid of failures.
   
9. Someone who is ready to acknowledge mistakes when they know they are wrong.
   
10. Someone who is committed and ready to take accountability.
    
11. Someone who delivers on time when a responsibility is given to them.