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46 Team Computers Jobs

Urgent Opening - Service Desk Coordinator

1-4 years

₹ 0.5 - 3L/yr

Mumbai

Urgent Opening - Service Desk Coordinator

Team Computers

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Responsible for logging tickets, monitoring, assigning tickets to respective support engineers.

Providing first level of remote technical support to clients.

 Making sure that the tickets are responded within the required time frame to meet the SLAs.

Escalating the calls to support manager if tickets are not responded or resolved within the time.

 Vendor management.

 IT assets management.

Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers.

Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.


Employment Type: Full Time, Permanent

Read full job description

Team Computers Interview Questions & Tips

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Top Team Computers Service Desk Coordinator Interview Questions

Q1. how to configured outlook in laptop and net connectivity issue qui
Q2. How to track software and hardware assets, How to prepare data at the time of Audit, Have you participated in audit earlier?, Are you able t ... read more
Q3. What's the difference between office 16 and MS office 365
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What people at Team Computers are saying

Service Desk Coordinator salary at Team Computers

reported by 1 employee with 10 years exp.
₹2.8 L/yr - ₹3.6 L/yr
15% more than the average Service Desk Coordinator Salary in India
View more details

What Team Computers employees are saying about work life

based on 1.6k employees
57%
50%
48%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Team Computers Benefits

Job Training
Soft Skill Training
Work From Home
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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