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400 Microland Jobs
Senior Engineer - Service Desk
Microland
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Handle incoming calls, emails and chat from the user may require working on rotational shift
2. Ability to comprehend end users from International locations over the phone
3. Recording, classifying and prioritizing tickets
4. Providing initial support and troubleshooting based on Knowledge Base articles
5. Taking a remote of an end users machine if required while troubleshooting
6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support
7. Monitoring the status and documenting the progress towards resolution of all open tickets
8. Keeping affected users informed about the progress.
9. Resolution confirmation and closure of tickets within the SLA
2. Ability to comprehend end users from International locations over the phone
3. Recording, classifying and prioritizing tickets
4. Providing initial support and troubleshooting based on Knowledge Base articles
5. Taking a remote of an end users machine if required while troubleshooting
6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support
7. Monitoring the status and documenting the progress towards resolution of all open tickets
8. Keeping affected users informed about the progress.
9. Resolution confirmation and closure of tickets within the SLA
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Engineer roles with real interview advice
What people at Microland are saying
Rating based on 11 Service Engineer
reviews
Anonymous · Engineering - Hardware & Networks
in Bangalore / Bengaluru
Likes
Company culture mostly you can interact with CEO directly.
- Skill development - Good
+3 more
Dislikes
Work life balance.
Service Engineer salary at Microland
reported by
100
employees
₹2.4
L/yr - ₹4
L/yr
16%
less
than the average Service Engineer Salary in India
View more details
What Microland employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
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