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Microland

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3.5

based on 1.6k Reviews

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401 Microland Jobs

Senior Engineer - Service Desk

Microland Limited

 · 

3.5

 based on 1.6k Reviews

4-6 years

Gurgaon / Gurugram

1 vacancy

Senior Engineer - Service Desk

Microland

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Operating SAP CO Housekeeping Translation Reporting Hotel Management

+ 14 more

Job Description

1. Handle incoming calls, emails and chat from the user may require working on rotational shift
2. Ability to comprehend end users from International locations over the phone
3. Recording, classifying and prioritizing tickets
4. Providing initial support and troubleshooting based on Knowledge Base articles
5. Taking a remote of an end users machine if required while troubleshooting
6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support
7. Monitoring the status and documenting the progress towards resolution of all open tickets
8. Keeping affected users informed about the progress.
9. Resolution confirmation and closure of tickets within the SLA

Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Engineer roles with real interview advice

Top Microland Service Engineer Interview Questions

Q1. Have you handle most difficult incident? If Is! What is your approach and what is the learning
asked in Major Incident Manager interview
View answers (2)
Q2. What is problem management and change management?
asked in Major Incident Manager interview
View answers (2)
Q3. What are switching technologies used in day to day life of network engineer
asked in Senior Network and Security Administrator interview
View answer (1)
View all 81 questions

What people at Microland are saying

3.5
 Rating based on 11 Service Engineer reviews

Likes

Company culture mostly you can interact with CEO directly.

  • Skill development - Good
    • +3 more
Dislikes

Work life balance.

Read 11 Service Engineer reviews

Service Engineer salary at Microland

reported by 100 employees
₹2.4 L/yr - ₹4 L/yr
16% less than the average Service Engineer Salary in India
View more details

What Microland employees are saying about work life

based on 1.6k employees
60%
48%
67%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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Microland Gurgaon / Gurugram Office Location

View all
Gurgaon / Gurugram  (1)
Gurugram Office
Microland limited, Ground Floor, 6 & 7 Palm Court, Sector 14, 20/4 Sukrali Chowk, Opp. Huda Park Gurugram
Haryana 122001

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