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Customer Service Specialist I
TE Connectivity
posted 23hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Job Objective
This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.
Responsibilities
- Order Management - Will handle import, exports and local customers, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
- Commercial Management: maintaining price lists & quotations of all accounts.
- Sales Management: forecasting, pipeline analysis & mapping sales performance.
- Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.
- Customer visits: Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable .
- Management Reports: To support SCM & demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.
- Stake holder management: To coordinate with global and local functions & Support the manager & Sales in activities to ensure an enhanced customer experience.
- This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders.
- Situation handling: Evaluates situations that impact operations and decide level of support and response required.
Education and Knowledge
Any Engineering degree .
Employment Type: Full Time, Permanent
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Rating based on 6 Customer Service Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Absolutely nothing
Work process, people, work atmosphere...especially Gurgaon location is the worst office.....people are very unprofessional and the seniors treat you as slave
- Salary - Bad
Customer Service Specialist salary at TE Connectivity
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TE Connectivity Benefits
Health & Safety Diverse and Inclusive Professional Growth Trainings Employee Resource Groups Pay Transparency and Equity 
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Sr Manager, AFG Strategy & Business development
15-20 Yrs
Bangalore / Bengaluru
