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59 Thermo Fisher Scientific Jobs

Customer Service Specialist

3-5 years

Bangalore / Bengaluru

Customer Service Specialist

Thermo Fisher Scientific

posted 16d ago

Job Role Insights

Flexible timing

Job Description

Work Schedule - Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, No contact lens allowed; prescriptive glasses will be provided, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Opportunity: Customer Service Specialist for TEA products at Thermo Fisher Scientific

Position Overview:

Provide high-quality support and service for Thermo Fisher Scientific's TEA instruments, including AAS, ICPOES, and ICPMS. Install, maintain, troubleshoot, and train customers on these instruments to ensure efficient operation.

Key Responsibilities:

Installation & Maintenance: Perform the installation, maintenance, and support of AAS, ICPOES, and ICPMS instruments in a professional, reliable, and customer-focused manner.
Customer Training: Provide comprehensive training to customers on equipment operation and maintenance.
Service Excellence: Meet customer Service Level Agreements (SLAs) and internal performance metrics, ensuring high-quality service outcomes.
Revenue Generation: Drive service revenue by promoting Thermo Fisher products and developing strong customer relationships, in collaboration with the commercial and operations teams.
Proactive Customer Engagement: Maintain an adaptable and proactive approach to customer needs, working closely with Sales, Marketing, and Service teams to resolve product and service issues efficiently.
Reporting & Feedback: Complete and submit detailed field service reports and provide feedback to product quality teams to ensure continuous improvement.

Qualifications:

Education: Bachelors or Masters degree in Electronics or a related field, or equivalent experience.
Experience: At least 3 years of hands-on experience servicing AAS, ICPOES, and ICPMS equipment.
Technical Skills: Proven track record to conduct on-site installations, planned maintenance visits, and provide troubleshooting and repair support for scientific instruments.
Customer Relationship Management: Strong ability to cultivate and maintain positive working relationships with customers, users, and internal teams.
Communication: Excellent interpersonal and communication skills, with the ability to work both independently and as part of a team.
Values Alignment: Demonstrate Thermo Fisher Scientific 4i values Integrity, Intensity, Innovation, and Involvement in all aspects of your work.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Specialist roles with real interview advice

Top Thermo Fisher Scientific Customer Service Specialist Interview Questions

Q1. Explain control statements? It is used to control the flow of execution of the program. We have two types they are Branching statements and ... read more
Q2. Do you have experience in Both touch UI and Classic UI of AEM?
Q3. How to react to scenarios when you are provided a task which is out of normal workflow
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What people at Thermo Fisher Scientific are saying

Customer Service Specialist salary at Thermo Fisher Scientific

reported by 4 employees with 5-8 years exp.
₹5.6 L/yr - ₹8.2 L/yr
78% more than the average Customer Service Specialist Salary in India
View more details

What Thermo Fisher Scientific employees are saying about work life

based on 826 employees
72%
92%
63%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Thermo Fisher Scientific Benefits

Health Insurance
Work From Home
Soft Skill Training
Job Training
Cafeteria
Team Outings +6 more
View more benefits

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