Customer Service Specialist II

• Order Management - Will handle import, exports and local customers, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
• Commercial Management: maintaining price lists & quotations of all accounts.
• Sales Management: forecasting, pipeline analysis & mapping sales performance.
• Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.
• Customer visits: Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable
• Management Reports: To support SCM & demand controllers in collating information regarding orders, deliveries, fluctuation/ shortages/increase in demand.
• Stake holder management: To coordinate with global and local functions & Support the manager & Sales in activities to ensure an enhanced customer experience.
• This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders
• Situation handling: Evaluates situations that impact operations and decide level of support and response required.

Any Graduate degree

3+ years of experience
Working experience in SAP & MS office
Extensive transactional working experience in manufacturing industry under CS / Supply chain.
Experience of effective collaboration in multiple regional teams set up & stake holder management
Previous experience from automotive / service industry preferred.