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4.2

based on 983 Reviews

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218 TE Connectivity Jobs

Supervisor II Customer Service

TE Connectivity India Private Limited

 · 

4.2

 based on 983 Reviews

7-9 years

Bangalore / Bengaluru

Supervisor II Customer Service

TE Connectivity

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Supply Chain Management Customer Support SAP SD Order Management System Team Management

Job Description

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.


Roles & Responsibility:

Supervisor Customer Solutions Support will be responsible of a team of Associates for supporting all Customer Service-related tasks of the TE Order-to-Cash Process playing a key role in the whole business success.

The team will support the whole America Customer Solutions, intercompany business. He/She must get the new tasks for the team and support transition smoothly.

This role requires cross functional support by which the team gain process knowledge. Supporting all kind of TEOA initiatives and track daily key KPIs and ensure 100% quality.

RESPONSIBILITIES:


  • Managing customer service teams
  • Analyze and identify the right trainings based on their expertise and skill set
  • Identify the high potential and critical talents and set the career path
  • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
  • Interact with internal stake holders on a regular basis
  • On-board new employees and ensure they get the trainings
  • Set the right KPIs and developmental goals for the team
  • Ensuring a daily Performance Improvement Management with team
  • Analyzing monthly VOC and defining appropriate actions
  • Evaluating performance and behavior by conducting 1:1 meeting.
  • Taking necessary actions if there is any deviation in performance or behavior.
  • Conducting root cause analysis for the customer escalation and taking corrective and preventive actions
  • Identify and create the back up for supervisor of the respective team
  • Driving TEOA according to Star Level Requirements and supporting continuous improvement projects (Kaizen Events, Six Sigma Projects)
  • Driving team initiatives to keep motivation and performance on a high level
  • Share monthly reports summarizing the assigned teams performance.
  • QUALIFICATIONS EXPERIENCE / KNOWLEDGE:
  • Graduation in any stream & Shift timing from 9:00 PM to 6:00 AM.
  • Minimum 7-9 years of work experience in Customer Service environment Order management domain. Hands on experience in SAP is preferred
  • Knowledge in the Supply Chain Processes
  • Expertise in the SAP SD / MM module
  • Minimum 2 years of team managing experience.MOTIVATIONAL / CULTURAL FIT:
  • Exceptional Management skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Strong at Problem Solving and Decision-making skills
  • Critical thinking skills
  • Ability to coach and mentor customer service representatives.
  • Knowledge on quality tools. (Certified GB preferred is added advantage)


    • Competencies
    Managing and Measuring Work
    Building Effective Teams
    Motivating Others
    Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
    SET : Strategy, Execution, Talent (for managers).

    Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Customer Service roles with real interview advice

    People are getting interviews at TE Connectivity through

    (based on 55 TE Connectivity interviews)
    Job Portal
    Referral
    Company Website
    Campus Placement
    Walkin
    Recruitment Consultant
    38%
    13%
    11%
    9%
    5%
    2%
    22% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at TE Connectivity are saying

    What TE Connectivity employees are saying about work life

    based on 983 employees
    63%
    68%
    61%
    87%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    TE Connectivity Benefits

    Submitted by Company
    Health & Safety
    Diverse and Inclusive
    Professional Growth
    Trainings
    Employee Resource Groups
    Pay Transparency and Equity
    Submitted by Employees
    Job Training
    Free Transport
    Free Food
    Health Insurance
    Cafeteria
    Soft Skill Training +6 more
    View more benefits

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    TE Connectivity Bangalore / Bengaluru Office Locations

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    Bangalore / Bengaluru  (3)
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    TE Connectivity Corp, RMZ NXT, Campus 1-B, 3rd Floor, Unit 301 - 302, EPIP Area, Sonnenahalli Village, White Field Road, Seetharampalya, Whitefield Bengaluru
    Karnataka 560066
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