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Sr. Organized Trade Service Manager
Beiersdorf India
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Oversee the complete order-to-delivery process for organized trade partners.
- Ensure timely order processing, accurate invoicing, and on-time delivery.
- Monitor inventory levels and coordinate with supply chain teams to meet demand.
- Customer Relationship Management: Act as the primary point of contact for organized trade accounts, addressing their inquiries and concerns.
- Build and maintain strong, long-term relationships with key stakeholders in the organized trade channel.
- Issue Resolution: Proactively identify and resolve order discrepancies, delivery issues, and other customer concerns. Implement corrective actions to prevent recurring issues.
- Performance Monitoring: Track and analyze service level agreements (SLAs) and key performance indicators (KPIs). Prepare regular reports on customer service metrics and present findings to management.
- Process Improvement: Identify opportunities to streamline and improve customer service processes for organized trade accounts. Collaborate with cross-functional teams to implement solutions that enhance efficiency and customer satisfaction.
- Team Management : Lead and mentor a team of customer service representatives, fostering a high-performance culture. Conduct regular training sessions to ensure the team is equipped with the necessary skills and knowledge
- 8-10years experience in Modern Trade / E com Supply Chain Management.
- Strong understanding of order management and supply chain processes.
- Excellent interpersonal and communication skills
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite.
- Detail-oriented with strong problem-solving skills
- Ability to work under pressure and manage multiple priorities effectively
- You can work independently and collaboratively in a fast-paced environment
- Fluent in English and navigate internationally with confidence.
Employment Type: Full Time, Permanent
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based on 50 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Beiersdorf India Benefits
Health Insurance 
Job Training 
Work From Home 
Education Assistance 
Free Transport 
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