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Customer Service Associate III
1-3 years
Bangalore / Bengaluru
Customer Service Associate III
TE Connectivity
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities
- Supporting the Customer Service team of EMEA region by handling the core tasks involved in Order to Cash Process
- Communicating with the International Internal Customers in English and partial communication with the external customers
- Handling of Request for Quotations, Manual Order processing, Order Management, Scheduling Agreements, Creation of RMAs and handling Customer Portals
- Ensuring the Standard Work Instructions are followed for each task
- Making sure of achieving all the assigned Key Performance Indicators to Achieve the organizational goals.
- Adhering to the TEOA tools and metrices, supporting all TEOA Initiatives according to the Star Level requirements.
- Coordinating with different teams based on the customer query and following up on such emails by taking responsibilities
- Identifying the Opportunities for continuous improvement within the processes.
- Responsibility of Customer Portals
- Responsibility of high quality and on time delivery
- Ensuring to participate in all kinds of trainings offered
- Supporting the onboarding of new joiners and taking care of thorough knowledge transfers
What your background should look like:
- Understanding the Quote-to-Cash process
- Strong Verbal and Written Communication skills in English
- Good Knowledge in Outlook, MS Excel, PowerPoint, SharePoints etc
- Customer Service Oriented
- Should be able to Co-ordinate and work with the internal customers of different cultures
- Should be able to work in a fast-paced environment
- Quickly Adapting to the new situations
- Knowledge on Process Improvements
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Service Associate 2 roles with real interview advice
People are getting interviews at TE Connectivity through
People are getting interviews through
(based on 55 TE Connectivity interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
Recruitment Consultant
38%
13%
11%
9%
5%
2%
22% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at TE Connectivity are saying
Customer Service Associate 2 salary at TE Connectivity
reported by
1
employee
with 4
years exp.
₹6
L/yr - ₹7.7
L/yr
127%
more
than the average Customer Service Associate 2 Salary in India
View more details
What TE Connectivity employees are saying about work life
based on 983 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TE Connectivity Benefits
Submitted by Company
Health & Safety Diverse and Inclusive Professional Growth Trainings Employee Resource Groups Pay Transparency and Equity
Submitted by Employees
View more benefits 
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TE Connectivity Bangalore / Bengaluru Office Locations
Bengaluru Office
TE Connectivity Corp, RMZ NXT, Campus 1-B, 3rd Floor, Unit 301 - 302, EPIP Area, Sonnenahalli Village, White Field Road, Seetharampalya, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
Bengaluru Office
TE Connectivity, Kiadb Aerospace Park, Devanahalli
Bengaluru
Karnataka 562129
Karnataka 562129
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