Customer Service Specialist - Distribution Support

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Exerience.

• Coordinates customer/TE Products relationship.
• Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
• Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood.
• Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.).
• Takes complete ownership of problem resolution.
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business.
• Provides timely, accurate, complete responses to customer or sales inquiries.
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
• Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood.
• Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.).
• Takes complete ownership of problem resolution.
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business.
• Provides timely, accurate, complete responses to customer or sales inquiries.
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.

• Any Graduate (10+2+3).
• Customer focused, excellent oral and written communication
• Experience in Customer Service, Sales operations, Supply chain & Logistics.
• Bachelors technical or business degree preferred or equivalent experience.
• Flexible with shifts.