Complaint Officer

Greetings from TCS BPS!

TCS is hiring for the process of Complaints Administrator at Mumbai

Please go through the norms below and only apply for the position if its relevant.

Job Domain: UK Life and Pension

Job Role: Process Expert

Process: Complaints Administrator

Job Location: Mumbai

Experience: 2 5 years

Job Requirement:

• Any full-time graduate (10+2+3).
• Willingness to work in any Shifts.
• Good Communication Skills Written and Oral.
• Mode of Salary credit should be through bank from all the employers (No Cash in hand)
• All educational and employment documents are mandatory to have.

Skill Requirement:

• Candidates from any Insurance background who has exposure to financial and customer service environments.
• Attention to detail and accuracy in documenting fact findings around complaint.
• Strong communication skills both written and verbal.
• Active listening and empathy.

Job Description:

• To process customer complaints (received by phone, email, social media or post) in line with the defined processes.
• Ensure accuracy and attention to detail so that quality measures are consistently met.
• Record and maintain information on the system(s) in order to allow the completion of work to be tracked and internal records and management information to be kept up-to-date.

Interested candidates can share their resumes to r.monisha13@tcs.com with the below details,

Total Years of Experience -

Relevant Experience -

Notice period -

CTC -

ECTC -

Open for Night shifts - YES/ NO

Highest Qualification - (Full time / Correspondence)

“TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately.”