Service Desk Specialist

TCS is hiring for Service Desk role!!

Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills

Willingness to work in any shifts including night shifts and weekends

Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web

Should be flexible for voice support

Ability to understand customer issue and route to appropriate team

Must be a strong cross-team collaborator

Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

Basic knowledge about Systems, backup and Network

Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's