Lead - Regional Demand Generation

Job responsibility

Responsible for Usage monitoring and enhancement -

• Deep Understanding of call center operations (Process Designs; Directions to staff on what to do and how to improve)
• Maturity to manage multiple processes and Telecalling set up;
• Ability to manage the complaints and request of low Revenue base and close looping with varied stakeholders;
• Proactively Anticipate the potential gaps and concerns and intervene in timely manner to bridge gaps;
• Works closely with Usage Lead to get the campaigns executed in timely manner;
• Manages Vendor and leverages vendor to bring value to UnR function.
• Share Reports/Dashboards on all processes handled in timely manner.

Span of control: National No. of reports (direct & indirect)- if any NA Key Customer External Customers Internal Product & Marketing, Sales, CSO, Finance, HR, Technology etc. Necessary Preferred Skills

• Knowledge of Call Center Ops
• Business understanding
• Customer management
• Project management
• Networking and persuasion skills
• Market knowledge

Telecom experience Qualification BE+MBA Preferably top institutes Overall Work Experience 6 - 8 years of relevant experience in telecom industry

Behavioural Attributes

• Drive for Innovation
• Result oriented
• Customer Focus