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Relationship Manager
Tata Teleservices
posted 9mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Carrier Relationships are very critical as large product inventory and Value associated with each Carrier Customer
- Relationship Manager is responsible for overall engagement impacting post Sales customer life cycle
- Develop strong relationships with key Decision Makers and Influencers in the customer account
- Appropriately and efficiently address customer concerns and issues for higher customer satisfaction
- Focus on Base Management through retention efforts and proactive interventions
Key Role Deliverables
- Retention and Base Management across Products / Services
- Identify Revenue enhancement opportunities.
- Engage with customer with perspective of growing overall revenues
- Drive efforts to restrict Churn and protect base Revenue.
- Monitor and influence appropriate interventions across all Customer Touch Points (Sales, SA, SD, SO)
- In coordination / Collaborations with Sale and CSO achieve higher level of Customer Satisfaction (NPS Scores)
Right Person (Qualification Experience)
- 15+ Years of experience in customer facing engagement (Sales / Service Management / Relationship Management etc) preferably in Telecommunication domain
- Graduate. Preferably with MBA
- Sound Technical Knowledge related to Data and Voice services
- Ability to engage with Sr level and Key stakeholders internally and with in customer s organization
- Drive Projects to address chronic customer issues in coordination with Sales and CSO functions
- Able to travel to customer locations across India
- Personal Attributes
- High degree of ownership
- Ability to collaborate with key stake holders with in TTL to address customers issues
- Confident in engagement with Sr Leadership with in TTL and with in Customer s organization
- Planning and Execution Skills
- Project Management Skills
Employment Type: Full Time, Permanent
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People are getting interviews at Tata Teleservices through
People are getting interviews through
(based on 20 Tata Teleservices interviews)
Referral
Recruitment Consultant
Job Portal
Company Website
20%
20%
20%
15%
25% candidates got the interview through other sources.
High
Confidence
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What people at Tata Teleservices are saying
Rating based on 3 Relationship Manager
reviews
Anonymous · Sales Support & Operations
in Indore, Madhya Pradesh
Likes
Hassle free
Dislikes
Not partial while giving target
Read 3 reviewsRelationship Manager salary at Tata Teleservices
reported by
5
employees
₹1.7
L/yr - ₹6.8
L/yr
7%
less
than the average Relationship Manager Salary in India
View more details
What Tata Teleservices employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
Within city
Day Shift
Tata Teleservices Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Cafeteria 
Team Outings 
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