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26 Tata Teleservices Jobs
Lead - Customer Relationship - Growth
Tata Teleservices
posted 8mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for active base management
- Revenue Churn and Revenue enhancement from designated set of Logos
- As per the designated frequency in person visit to the customers
- Renew the data circuits upon expiry of term.
- Drive up-selling of products/services.
- Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.
- Identification of non-usage rentals and suggest actions to reduce revenue loss.
- Plan for reduction of churn, analysis of revenues across all products and solutions.
- Co-ordination with sales, IT, Products and CC on retention issues CSO teams
- Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention
Right Person (Qualification Experience)
- A master s degree in business, marketing, communication, finance, or a related field.
- A minimum of 5-7 years experience in Client facing roles.
- Understanding of wireline telecom solutions and IT/telecom industry
- Experience working in a high-tech environment.
- Leadership, problem-solving, and networking skills.
- Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.
- Strong negotiation execution abilities
- Innovative approach to problem solving and finding solutions.
- Flexible and pro-active/self-motivated working style with strong personal ownership.
- Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
Personal Attributes
- Excellent communication skills
- Time Management
- Good Oral and Written presentation skills.
Employment Type: Full Time, Permanent
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People are getting interviews at Tata Teleservices through
People are getting interviews through
(based on 20 Tata Teleservices interviews)
Referral
Recruitment Consultant
Job Portal
Company Website
20%
20%
20%
15%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Tata Teleservices are saying
Customer Relationship salary at Tata Teleservices
reported by
1
employee
with 2
years exp.
₹2
L/yr - ₹2.5
L/yr
24%
less
than the average Customer Relationship Salary in India
View more details
What Tata Teleservices employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
Within city
Day Shift
Tata Teleservices Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Cafeteria 
Team Outings 
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