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Sr Technical Associate - Managed Hosting & Security Services
2-5 years
Chennai
1 vacancy
Sr Technical Associate - Managed Hosting & Security Services
Tata Communications
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Major Responsibilities:
Manage the Perimeter Security technologies deployed by Tata Communication on client infrastructure including Firewall, Proxy, 2FA, etc.
Handle change and support requests from customers
Perform initial troubleshooting on issues and escalate to shared SOC team as needed via portal, email or phone.
Follow up requests and incidents for resolution and ensure client is communicated regularly
Establish good working relationship with the stakeholders on the client side
Send regular reports on the tasks performed to the TCL Manager
Provide hands and feet support for the remote team inside the client infrastructure for troubleshooting and other activities.
Work with vendors to resolve internal and customer issues in a timely manner
Support client on their regular office days. Candidate would also be expected to be flexible with timings to support issues and major activities like upgrades or maintenance.
Experience and qualification
Bachelor s degree in Engineering or equivalent
2-5 years of Experience in Networking and Perimeter Security. Good knowledge in Firewalls, Proxies and in Two Factor Authentication
Technical Skills:
Candidate should have handled at least any two of the Firewall products. Cisco, Checkpoint, Palo Alto, and FortiGate,
Experience with any of these Proxy products Bluecoat or Zscaler.
Understanding of security landscape and different tools used
Good Communication and interpersonal Skills are mandatory.
Industry certifications in the above products would be an added advantage.
Familiarity with ITIL framework would be an advantage
Employment Type: Full Time, Permanent
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Anonymous · IT Security
in Mumbai
Job security Work culture and apportunity
Variable pay which is yearly given back in the m9nth of jun
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