Manager- Network Operations and Support

Desired Skill sets

Troubleshooting experience of network, equipment and service level faults
Basic IP Networking - OSI Model , TCP/IP , IPV4 and IPV6 Address, CIDR , Superneting & Subnetting , ARP , DNS, VRRP, IP Access-lists, Prefix-lists
Switching - Fundamentals/Working principle, Config, troubleshooting - STP , MSTP , vlan ,tagged/untagged traffic, MAC Address , Encapsulation types ,port modes,Link Aggregation/Etherchannel,port security features.
Routing - Fundamentals/Working principle, Config, troubleshooting - Static , BGP , OSPF , Route-map policies
MPLS - Fundamentals/Working principle of MPLS , MPLS Applications , Types of L3VPNs L2VPNs, L3VPN Topologies - Hub & Spoke, Mesh , Central Services/Extranet. MPLS L3VPN(VRF),L2VPN - Config & troubleshooting.
Qos - Fundamentals/Working principle, Classification , Marking , Scheduling ,Policing etc.
Multicast - Fundamentals/Working principle ,Config & troubleshooting Cisco
OEM CLI hands-on - Cisco , Juniper , Alcatel/Nokia
Willing to work in 24/7 shifts
CCNA/CCNP preferred

Responsibilities

Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
Manage new enhancements/issue resolution.
Resources must have hands on experience in Juniper, CISCO and Alcatel routers / switches /Platforms ALU 7750, CISCO ASR series routers, CISCO and Juniper switches
Resources must have knowledge about MPLS, L2VPN and L3 VPN, should know configurations for the scenarios
Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.e
Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches/routeres.
Manage network equipment maintenance and security operations for all sites.
Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
Performing repair and maintenance and restoring service for optimal customer satisfaction
The role may be an individual contributor or may lead a small team.