Sr Customer Service Executive - Technical Support Center

The role is responsible for managing customer queries and operations

This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution


Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues


Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same

Desired Skill sets Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments


Maintain awareness of latest technologies in the domain