Associate - Sales Support

• Provide prompt and efficient customer support to emerging business clients via phone, email, and other communication channels.

• Address customer inquiries related to products, services, account information, and transactions.

• Investigate and resolve customer issues or complaints in a timely and satisfactory manner.
• Maintain accurate records of customer interactions and transactions in the customer service database.

• Ensure that all customer interactions and processes adhere to regulatory requirements and company policies.

• Stay informed about company products, services, and offerings to provide accurate information to customers.
• Educate customers on how to use company services effectively and efficiently.

• Gather customer feedback and insights to identify areas for service improvement.

• Collaborate with internal teams, including sales and product development, to resolve customer issues and provide comprehensive solutions.

• Strive to maintain high service quality standards and exceed customer expectations.

• Prepare reports and documentation as required by the Customer Service Manager.

• Identify opportunities to cross-sell or upsell company products and services to customers.

• Escalate complex customer issues to higher levels of support as needed.

Maintain a positive and engaging attitude while interacting with customers.

Qualifications -

Minimum Degree: Graduate in any discipline .